FAQ

DM Business Suite is specifically designed with current value chain constraints in consideration. It allows your business to streamline delivery from your kitchen directly to your customer’s doorstep.
It allows you to leverage powerful tools to decrease lead time, inefficiency and wastage by focusing on developing a standard procedure to maximise your delivery revenue. 

If you are unhappy with the current state of your delivery revenue, DM Business Suite is ideal for your business. In a post-pandemic landscape where dine-in is discontinued for an unforeseeable future, DM Business Suite enables you to increase your delivery revenue, reduces your overhead costs and allows you to stay ahead of the curve by giving you the much needed competitive edge

Yes. However, the terms and conditions of the trial may vary, depending on the services. Please Contact Us here for further details.

Currently, the industry average for delivery sales compared to dine-in is at approx. 10%. We have broken that benchmark for the clients we have worked with and increased their delivery revenue by up to 6 times over time. With the right mix of marketing & our unique service offering, we can achieve that for you.

Absolutely! We offer a fully functional hosted contact center where trained agents handle your customers, share information, process orders and register their complaints.

According to an independent survey, a whopping 75% of individuals prefer to order directly from the restaurant instead of using a third-party service due to various reasons. 

We have a fully trained staff of agents who are well-versed in communication techniques. Equipped with the product knowledge and Standard Operating Procedures (SOPs) of your restaurant, our agents handle queries according to your directions and then dispatch them directly to the closest branch for processing. 

We have a rigorous quality control procedure in place internally that ensures the integrity of our services. We take pride in our impeccable ability to serve your customers to the best of our ability

Absolutely! Not only do we provide white label website & mobile application design & development service for your brand, but we also offer an option to integrate it with our DM Business Suite for seamless integration, reporting & analytics. 

This results in a powerful set of tools at your disposal with a 360° coverage of all your needs.

Absolutely! If you are in need of SEO services for your rankings, we have you covered.

Yes, we do. We also give you the option to couple it with our DM Business Suite with seamless integration to share information with your customers, run marketing campaigns & generate alerts.

Yes, we have you covered on that front as well. You can get in touch with us to discuss your project details here

At the moment, we are not offering delivery services.

However, we can connect you to you various third party delivery services and also offer seamless integration with our Rider Management module to ensure timely & accurate deliveries. 

Yes. We have multiple options you can select from depending on your specific need and we can deploy them for you. Ensuring the security of your customers’ transactions is our topmost priority before the deployment of a payment gateway.

Of course, we do. We can integrate SMS gateways with your online tools so you can stay connected with your customer base. We can also seamlessly integrate it with our DM Business Suite so we can keep your customers informed.

We share a separate Member’s Login space with you where you can track order progress, view reports, download spreadsheets, manage your content and use analytics to design targeted marketing campaigns. 

We have you covered. Simply fill out our Contact Us form and one of our representatives will be in touch very soon

The Analytics section of your Dashboard will include the following statistics: 

1. Revenue with monthly & demographic breakdown
2. Performance of your branches

iii. Top Selling Products

1. Bad Performing Products
2. Customer Area Demographics
3. Complaints Reporting & Feedback

vii. Lead time for deliveries

viii. Breakdown of orders